Contact Support
Get help with ProjectClone through multiple support channels. We're here to ensure your success with project cloning and management.
Support Options
Support Channels
Choose the support channel that best fits your needs:
Email Support
For technical issues, feature requests, and general inquiries
support@timenest.ca
Best for: Detailed technical issues, configuration questions, feature requests
Support Hours & Response Times
Our support team is committed to helping you succeed with ProjectClone:
Business Hours
Monday - Friday
9:00 AM - 6:00 PM EST
Response Times
Standard: 24-48 hours
Priority: 4-8 hours
Critical Issues
Security/Outage: Within 2 hours
24/7 monitoring for critical issues
Issue Priority Guidelines
Critical (2 hours):
- Security vulnerabilities
- App completely unavailable
- Data loss or corruption
High (4-8 hours):
- Core functionality broken
- Multiple users affected
- Installation failures
Standard (24-48 hours):
- Feature questions
- Configuration issues
- Single user problems
- Enhancement requests
During major holidays, response times may be extended. We'll notify users of any support schedule changes through our documentation and marketplace listings.
Self-Help Resources
Often you can find answers faster using our comprehensive documentation and resources:
Search Documentation
Use the search function in our documentation to find specific topics quickly:
- Installation guides: Step-by-step setup instructions
- Configuration help: Admin and user setup guides
- Troubleshooting: Common issues and solutions
- Best practices: Optimization and usage tips
Check FAQ First
Our FAQ page covers the most common questions:
- Installation & licensing questions
- Usage & operations guidance
- Troubleshooting common issues
- Security & compliance information
Browse User Guides
Comprehensive guides for different user types:
- Quick Start: Get up and running in minutes
- Basic Usage: Core functionality and workflows
- Advanced Cloning: Complex scenarios and optimization
- Admin Setup: Configuration and permissions
Community Resources
Atlassian Community
Connect with other ProjectClone users in the Atlassian Community forums
Marketplace Reviews
See what other users are saying and share your own experiences
Use Cases
Learn from real-world implementations and success stories
Your input helps us improve ProjectClone. Whether you have suggestions for new features, documentation improvements, or general feedback about your experience, we'd love to hear from you!
Send Us a Message
Fill out the form below and we'll get back to you as soon as possible.